Research on Customer Experience in Wallonia
📌 Overview
This research project focuses on understanding customer satisfaction and expectations in Wallonia, providing insights to enhance service quality and customer engagement.
🎯 Objectives
- Measure customer satisfaction across different service areas.
- Identify pain points and improvement opportunities.
- Provide strategic recommendations for improving customer experience.
🛠️ Methodology
- Surveys distributed to a representative sample of customers.
- Data analysis using statistical and qualitative techniques.
- Benchmarking results against industry standards.
📊 Key Findings
- Customers value responsiveness and transparency the most.
- Pain points include long response times and lack of personalization.
- Clear opportunities exist to improve customer loyalty programs.
📂 Deliverables
- Customer experience report with actionable insights.
- Strategic roadmap for improving service quality.